作者: Carl Joseph Kraenzel , Baiju Dhirajlal Mandalia , David M. Lubensky
DOI:
关键词: Drag and drop 、 Transcription (software) 、 Human–computer interaction 、 Call management 、 Dialog system 、 World Wide Web 、 Instant messaging 、 Filter (signal processing) 、 Computer science 、 Center (algebra and category theory) 、 Dialog box
摘要: The invention discloses a system and method for filling out form from dialog between caller call center agent. the agent can have in of telephone conversation, instant messaging chat or email exchange. provides list named entities specific to operation uses translation transcription minor filter relevant elements filtered are subsequently displayed on agent's computer screen fill application forms automatically through drag drop operations by