Attitudes toward patient aggression amongst mental health nurses in the ‘zero tolerance’ era: associations with burnout and length of experience

摘要: Summary •  UK government policy now officially encourages an attitude of ‘zero tolerance’ towards aggression against health care staff. •  This study examines levels such tolerance amongst a group mental staff and associations between other occupational stress factors. •  Thirty-seven completed Tolerance Scale (from the Perceptions Aggression Scale) Maslach Burnout Inventory. •  Tolerance for was higher more experienced (P < 0.01) high associated with low emotional exhaustion, depersonalization personal accomplishment (P < 0.01). •  Some endorse positive statements about patient tolerant may be linked to burnout. •  Nurse attitudes therefore are complex do not necessarily equate approach tolerance’.