Restaurant Table Management to Reduce Customer Waiting Times
作者： Johye Hwang
DOI: 10.1080/15378020802519603
关键词: Operational strategy 、 Table (database) 、 Customer retention 、 Consumer satisfaction 、 Waiting time 、 Operations management 、 Business
摘要: Long waiting times can be a major source of customer dissatisfaction. Restaurant table management is an effective operational strategy that used to reduce time, improve seat turnover...
cabdirect.org
sci-hub.se 参考文章(16)
Gary M. Thompson, Restaurant Capacity Effectiveness: Leaving Money on the Tables ,(2007)
Brian T. Sill, Capacity Management: Making Your Service Delivery More Productive Cornell Hotel and Restaurant Administration Quarterly. ,vol. 31, pp. 77- 88 ,(1991) , 10.1177/001088049103100420
Stephani K. A. Robson, A Review of Psychological and Cultural Effects on Seating Behavior and Their Application to Foodservice Settings Journal of Foodservice Business Research. ,vol. 5, pp. 89- 107 ,(2002) , 10.1300/J369V05N02_07
G Thompson, Optimizing a restaurants seating capacity: use dedicated or combinable tables? Cornell Hotel and Restaurant Administration Quarterly. ,vol. 43, pp. 48- 57 ,(2002) , 10.1016/S0010-8804(02)80041-6
S KIMES, D BARRASH, J ALEXANDER, Developing a Restaurant Revenue-management Strategy Cornell Hotel and Restaurant Administration Quarterly. ,vol. 40, pp. 18- 29 ,(1999) , 10.1016/S0010-8804(99)80229-8
A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry, A Conceptual Model of Service Quality and Its Implications for Future Research Journal of Marketing. ,vol. 49, pp. 41- 50 ,(1985) , 10.2307/1251430
Dimitris Bertsimas, Romy Shioda, Restaurant Revenue Management Operations Research. ,vol. 51, pp. 472- 486 ,(2003) , 10.1287/OPRE.51.3.472.14956
Sheryl E. Kimes, Gary M. Thompson, Restaurant Revenue Management at Chevys: Determining the Best Table Mix Decision Sciences. ,vol. 35, pp. 371- 392 ,(2004) , 10.1111/J.0011-7315.2004.02531.X
Arthur Field, Mark McKnew, Peter Kiessler, A Simulation Comparison of Buffet Restaurants Applying Monte Carlo Modeling Cornell Hotel and Restaurant Administration Quarterly. ,vol. 38, pp. 68- 79 ,(1997) , 10.1177/001088049703800622
Brian Sill, Operations engineering: Improving multiunit operations Cornell Hotel and Restaurant Administration Quarterly. ,vol. 35, pp. 64- 71 ,(1994) , 10.1177/001088049403500316