How Not to Automate Your Front Office
作者： Roy Alvarez , Dennis H. Ferguson , Jerry Dunn
DOI: 10.1177/001088048302400311
关键词: Operations management 、 Front office 、 Engineering 、 Tourism, Leisure and Hospitality Management
摘要: The experience of the New York Hilton is a lesson for all hoteliers who want to computer ize their operations
sagepub.com
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