System for business service management and method for evaluating service quality of service provider

摘要: In an enterprise that has built a business flow by using plurality of service providers, manager is allowed to monitor and evaluate services provided such providers from viewpoint, thus reducing burdens incurred at the time improving according evaluation index. A monitoring/evaluation information designator designates message be monitored history monitored, collector on each provider sends level analyzer transaction. Next, evaluates based collected. The identifies problematic or index, requests process management retrieve alternative flow. Then, instruction change entire transmitted via retrieval result.