Groupware and Social Dynamics

摘要: Computer support has focused on organizations and individuals. Groups are different. Repeated, expensive groupware failures result from not meeting the challenges in design evaluation that arise these differences. l Many developing marketing software is designed to groups due technical problems. They understanding unique demands this class of imposes developers users. This article briefly outlines origins groupware, describes eight specific problem areas, finally examines successes search better approaches supporting work group settings. Desktop conferencing, videoconferencing, coauthoring features applications, email bulletin boards (b-boards), systems, voice workflow calendars key examples groupware. Labels vary: collaborative computing, Workgroup multiuser computer-supported cooperative (CSCW) applications. What included? Not everyone agrees. Begin by asking, “Was groups? Is it being used groups?” Email b-boards well known, but few other prototypes products have done as despite considerable effort. Successes exist, progress slow can lead unanticipated