Telephone nursing in Sweden: A narrative literature review.

摘要: Telephone nursing services are expanding globally. Swedish Healthcare Direct is the largest healthcare provider in Sweden. This paper provides a comprehensive understanding of telephone nursing, as reflected by research on national and discusses findings relation to international literature. A descriptive, mixed-studies literature review was conducted. Twenty-four articles from January 2003 April 2015 were identified PubMed, Scopus, CINAHL, included. The issues explored this study how perceived callers, nurses, managers, what characterizes such calls. Callers value reassurance, support, respect satisfaction involvement decisions can increase their adherence. nurses' perspective focused problems ethical dilemmas, communication, decision support tool, working tasks. managers' work goals malpractice claims. Concerning call characteristics, authentic calls, incident reports, threats patient safety considered. seems safe, but gender play role Future caller access, equity, efficiency, cost-effectiveness, distribution, needed.