Manufacturing Political Trust: Targets and Performance Measurement in Public Policy

摘要: Measurement and targets have been widely criticised as distorting policy engendering gaming - yet they continue to be used in government. This book offers an original new account explaining the persistent appeal of performance measurement. It argues that adopted address a crisis trust politics, through creating more robust mechanisms accountability monitoring. The shows such tools rarely their intended effect. Through in-depth analysis UK on immigration asylum since 2000, it far from shoring up trust, engendered cynicism distrust Moreover, encouraged intrusive forms monitoring reform public administration, with damaging consequences for between politicians civil servants. Despite these problems, measurement has now become embedded techniques management. also normalised way framing problems responses. Thus despite acknowledged are likely retain allure political communication governance.