Outsourcing as a strategy for driving transformation

摘要: This article demonstrates how a few leading edge companies have successfully implemented an outsourcing strategy to drive radical change and enterprise transformation. A of transformational seeks rapid, sustainable, step‐change improvement in enterprise‐level performance. When should firms consider as strategic option or imperative? Accenture research highlights at least four contingencies – for scaling up rapidly, removing the constraints break‐through growth, catalyzing broad cultural change, renewal. case study shows by their entire maintenance staff, senior leadership large New Zealand pulp paper mill initiated two‐phase project first reduce workforce then set stage company‐wide relationship with unions. In “phase 1,” instead continuing battle heavily unionized workforce, management partnered global services provider that will take over function. The deal 2,” during which firm switched many its other workers from hourly salaried status. As result has taken giant step forward productivity, cost structure, flexibility.