Method and means for controlling the availability of mobile agents in a call centre environment

摘要: The invention relates to a method and means for controlling the ability of mobile agents receive customer service calls their phone from call centre. best mode is considered involve station (420, 421, 422, 600) installed with client application (430, 431, 432, 700) featuring an agent profile processing rules that are updated centre (400, 401, 500). (440, 441) uses work by turning on 'work profile', registers With on, will block personal calls, or any other originating elsewhere than Significant advantages accrued as companies running centres gain greater control workforce can prioritise tasks better within organisation, without having construct complex solutions consult different network elements cellular radio network.