System and method for using a phone to access information in a call center
作者： David Funck , Eric James
DOI:
关键词: Call control 、 VoiceXML 、 World Wide Web 、 Call management 、 Center (algebra and category theory) 、 Computer science 、 Multimedia 、 Process (computing) 、 Phone
摘要: A system and method of using voice to access information in a call center is disclosed. Providing response server handle requests from local remote administrators allows be managed even when are physically distant the center. The may adhere VoiceXML process for administrators.
lens.org 参考文章(68)
Yuri Shtivelman, Method and apparatus for determining agent availability based on level of uncompleted tasks ,(1997)
Alec Miloslavsky, Parallel data transfer and synchronization in computer-simulated telephony ,(1997)
Alec Miloslavsky, Agent-predictive routing process in call-routing systems ,(1997)
You-Hee Choi, Gyu-Sang Shin, Oh-Cheon Kwon, Seung-Youn Lee, Method and apparatus for assembling Enterprise JavaBeans components ,(2002)
Daniel D. Hammond, Calling center employing unified control system ,(1994)
Edward L. Smelko, Thomas S. Fisher, Eugene P. Mathews, Roy A. Jensen, Andrew D. Flockhart, Joylee E. Kohler, Call distribution based on agent occupancy ,(1997)
Jayant Haritsa, Daniel Lieuwen, Method and apparatus for improved call handling and service based on caller's demographic information ,(2001)
David Morrison, Barbara Chin, Gale Marinelli, PBX data retrieval and reporting system and method ,(1995)
Christopher Blomfield-Brown, Clifford P. Strom, Philip E. Fawcett, System and method for graphically displaying and navigating through an interactive voice response menu ,(1996)
Frank Yandolion, Aron Laikin, Steven Hartman, Mitchell Schultz, Interactive voice communication method and system for information and entertainment ,(2001)