作者: Steve Zevan , David Hendrick Albright
DOI:
关键词: Computer network 、 Customer Service Assurance 、 Application service provider 、 Engineering 、 Software as a service 、 Service level requirement 、 Service desk 、 Service delivery framework 、 World Wide Web 、 Service catalog 、 Data as a service
摘要: A computer network system includes a central software service site that operates with customer interface through which at remote location can request and receive updated executable code back from the site. The provides seamless front end across different platforms of network. initiates servicing program product by composing end, mechanism for collection information regarding nature request. permits to specify range optional operations be performed site, including research, requesting service, applying installing fixes location. facility performs requested results customer, or collects returns application service. source being resides only All is returned over in form ready executed. In distributed implementation, provided as node one more slave nodes also perform