The impact of professional isolation on teleworker job performance and turnover intentions: does time spent teleworking, interacting face-to-face, or having access to communication-enhancing technology matter?

摘要: Although the teleworking literature continues to raise concerns regarding adverse consequences of professional isolation, researchers have not examined its impact on work outcomes. Consequently, authors first examine isolation's direct job performance and turnover intentions among teleworkers then investigate contingent role 3 salient work-mode-related factors. Survey data from a matched sample 261 professional-level their managers revealed that isolation negatively impacts and, contrary expectations, reduces intentions. Moreover, these outcomes is increased by amount time spent teleworking, whereas more face-to-face interactions access communication-enhancing technology tend decrease impact. On basis findings, an agenda for future research offered takes into account telework's growing popularity as modality.