Avoiding chaotic use of social media before, during, and after emergencies: Design and evaluation of citizens’ guidelines
作者： Marc-André Kaufhold , Alexis Gizikis , Christian Reuter , Matthias Habdank , Margarita Grinko
关键词: Crisis informatics 、 Political science 、 Public relations 、 Emergency management 、 Social media 、 Natural disaster
摘要: Social media have been established in many natural disasters or human‐induced crises and emergencies. Nowadays, authorities, such as emergency services, citizens engage with social different phases of the management cycle. However, research crisis informatics highlights, one remaining issue constitutes chaotic use by during emergencies, which has potential to increase complexity tasks, uncertainty, pressure for services. To counter these risks, besides implementing supportive technology, guidelines may help putting artefact theoretical contributions into practical authorities citizens. This paper presents design evaluation (with 1,024 participants) citizens’ using before, during, after
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