Self-reported satisfaction of enrollees in capitated and fee-for-service dental benefit plans
作者： IAN D. COULTER , JAMES R. FREED , MARVIN MARCUS , CLAUDIA DER-MARTIROSIAN , NORMA GUZMAN-BECERRA
DOI: 10.14219/JADA.ARCHIVE.2004.0058
关键词: Health insurance 、 Unmet needs 、 Dental disorder 、 Fee-for-service 、 Nursing 、 Family medicine 、 Oral health 、 Health care quality 、 Medicine
摘要: ABSTRACT Background This article examines the impact of capitated, or CAP, and fee-for-service, FFS, dental benefit plans on enrollees' satisfaction with their dentists. Methods The authors selected four markets: California, New Jersey, Michigan North Carolina. Eight Fortune 500 companies participated. Enrollees were randomly interviewed about experiences plans. sample consisted 2,340 respondents, whom 42.3 percent enrolled in CAP 57.7 FFS Results major findings that those times more likely to be very satisfied than dissatisfied plan enrollees 16 dentists Conclusion generally but most satisfied. higher premium paid, level satisfaction. Practice Implications perceived unmet needs less Taking care is significant thing can do affect patients'
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