A Study on the servicing of culturally different guests for the hotel industry in the U.S.

摘要: Since the increasing number of foreign visitors in U.S. incites hotel industry to be more competitive, hotels need expand services meet guest's needs and wants order stay business. Most often guest complaints occur when can not satisfy guests. Misunderstandings communication barriers staff is familiar with culture does speak language. This research was done help management explore various cultural characteristics, identify most frequent guests, discern interpersonal skills needed interacting culturally different guests . In addition library research, data on collected by telephone personal interviews employees travel agencies such as front desk clerks, bell personnel, waiters /waitresses, tour