Deliberative Discourse between Citizens and Administrators If Citizens Talk, will Administrators Listen?
DOI: 10.1177/0095399703035002004
关键词: Rationality 、 Structural equation modeling 、 Bureaucracy 、 Administration (government) 、 Political science 、 Public relations 、 Public administration
摘要: This article examines the potential for discourse between citizens and front-line administrators—those who directly deal with citizens. Critics of technical rational organizations question ability willingness administrators to act on citizen feedback. Therefore, explores theoretical arguments about organizational rationality effect “bureaucratic experience,” resulting from administrator-bureaucracy interaction, administrator be responsive Data a survey 147 are analyzed using structural equation modeling.
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