Software agents in support of a taxi corporation
作者： Mikolaj Leszczynski , Marcin Niedabylski , Radoslaw Kutkowski , Maria Ganzha , Marcin Paprzycki
DOI: 10.1109/ICSTCC.2016.7790703
关键词: Corporation 、 Service quality 、 Engineering 、 Balance (accounting) 、 Fleet management 、 Customer service 、 Software agent 、 Workload 、 Engineering management 、 Transport engineering 、 Taxis
摘要: Management of a fleet cars for hire (e.g. taxis) involves number issues that should be solved to provide high quality service the customers, while keeping drivers “happy”. In this paper we show how software agent system can used solve some them and, potentially, improve both customer and driver experience. We discuss design implementation illustrate (through simulation) application supports management facilitates better workload balance / pay.
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