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摘要: Preface 1. What works at work: overview and assessment Casey Ichniowski, Thomas A. Kochan, David I. Levine, Craig Olson George Strauss 2. Diffusion performance of modular production in the US apparel industry John T. Dunlop Weil 3. The effects Peter Berg, Eileen Applebaum, Bailey Arne L. Kalleberg 4. Participative bureaucracy productivity machine products sector Maryellen R. Kelley 5. Methodological issues cross-sectional panel estimates HR-firm link Mark Huselid Brian E. Becker 6. adoption high-involvement work practices Frits K. Pil Paul MacDuffie 7. total quality management on corporate performance: an empirical investigation S. Easton Sherry Jarrell 8. Implementing effective (TQM) programs financial a synthesis evidence from award winners Kevin B. Hendricks Vinod Singhal 9. Public policy implications Levine.