Cross-platform service user experience: a field study and an initial framework
作者： Minna Wäljas , Katarina Segerståhl , Kaisa Väänänen-Vainio-Mattila , Harri Oinas-Kukkonen
关键词:
摘要: Many web-based services utilize both desktop and mobile terminals in delivering content functionality to their users. In terms of user experience (UX), the overall chain interactions, including non-mobile settings, becomes a central design target. The aim this study was investigate, what are key elements associated with these, cross-platform interactions. This paper presents findings from four week long field three services. During study, participants used on PCs devices. Diaries interviews were for gathering users' experiences Based our reflection related work, we argue that service UX include fit cross-contextual activities, flow interactions content, perceived coherence. We propose an initial conceptual framework experience. can be guide web services, as it draws attention essentially influenced by characteristics settings.
acm.org
sci-hub.se 参考文章(29)
Gary Marsden, Matt Jones, Mobile Interaction Design ,(2006)
Kaisa Väänänen-Vainio-Mattila, Heli Väätäjä, Teija Vainio, Opportunities and Challenges of Designing the Service User eXperience (SUX) in Web 2.0 Future Interaction Design II. pp. 117- 139 ,(2009) , 10.1007/978-1-84800-385-9_6
Pardha S. Pyla, Manas Tungare, Jerome Holman, Manuel A. Pérez-Quiñones, Continuous User Interfaces for Seamless Task Migration Human-Computer Interaction. Ambient, Ubiquitous and Intelligent Interaction. pp. 77- 85 ,(2009) , 10.1007/978-3-642-02580-8_9
Jakob Nielsen, Designing Web Usability ,(1999)
Julie A. Jacko, Ambient, ubiquitous and intelligent interaction Springer. ,(2009)
David Kotz, Guanling Chen, A Survey of Context-Aware Mobile Computing Research Dartmouth Computer Science Technical Report TR2000-381. ,(2000)
Katarina Segerståhl, Harri Oinas-Kukkonen, Distributed user experience in persuasive technology environments international conference on persuasive technology. pp. 80- 91 ,(2007) , 10.1007/978-3-540-77006-0_10
Ahmed Seffah, Homa Javahery, Multiple user interfaces : cross-platform applications and context-aware interfaces John Wiley & Sons, Ltd. pp. 11- 26 ,(2005) , 10.1002/0470091703.CH2
Katarina Segerståhl, Crossmedia Systems Constructed around Human Activities: A Field Study and Implications for Design international conference on human computer interaction. ,vol. 5727, pp. 354- 367 ,(2009) , 10.1007/978-3-642-03658-3_41
Herbert A. Simon, The Architecture of Complexity Facets of Systems Science. ,vol. 106, pp. 457- 476 ,(1991) , 10.1007/978-1-4899-0718-9_31