I just wanted to ask: A comparison of user studies of the Citizens Advice Bureau (SHIL) in Israel

作者: Gilad Ravid , Judit Bar-Ilan , Shifra Baruchson-Arbib , Eti Yaari , Noa Aharony

DOI: 10.1177/0961000613497745

关键词:

摘要: Day-to-day information needed by citizens can be sought in a variety of ways. Specifically, we were interested users online, citizen rights websites, such as the SHIL site (http://shil.info). Our results report findings from three parallel data collection efforts. Surveys undertaken to gain better understanding how website is used and compare needs sources potential unaware existence website. The surveys administered samples populations (current this site, previous who filled an offline questionnaire mostly website). We several interesting differences between groups, suggest future work on analyzing its users, content it provides serves.

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