Leadership and service quality in higher education

摘要: Purpose – The purpose of this paper is to examine the influence leadership roles on quality services provided in higher education.Design/methodology/approach Drawing upon a sample 134 faculty and administration members at Technological Educational Institution (TEI) Larissa, structured questionnaire developed measure internal processes. competing values model adopted operationalise eight roles.Findings Results indicate that different are linked with dimensions education service quality. importance innovator monitor role explaining variance two out four teaching aspects confirmed, while broker facilitator strongly associated both producer, director coordinator proved be most prevalent among staff, director, ment...