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Competitive Advantage Of Online Services And Complementarity Of IT Service Dimensions In Brokerage Firms
作者: Jonghun Jung ,
Byungtae Lee
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uni-trier.de
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aisnet.org
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pacis-net.org
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参考文章
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Online service quality dimensions and their relationships with satisfaction: A content analysis of customer reviews of securities brokerage services
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,vol. 15, pp. 302- 326 ,(2004) ,
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Frederick Riggins, , Sanjeev Dewan, ,
The Digital Divide: Current and Future Research Directions
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Paul Milgrom, John Roberts,
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,vol. 80, pp. 511- 528 ,(1990)
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James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger, Gary W. Loveman, Thomas O. Jones,
Putting the Service-Profit Chain to Work
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,vol. 72, pp. 164- 170 ,(1994)
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Peter Gomber, Christof Weinhardt, Carsten Holtmann,
Online Brokerage: Transforming Markets from Professional to Retail Trading
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W E Sasser, Frederick F. Reichheld,
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,vol. 68, pp. 105- 111 ,(1990)
来源期刊
pacific asia conference on information systems
2011 年,
Volume: , Issue: ,
Page: 90
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