作者: Robert B. Ochsman , Roger A. Webb
DOI: 10.1007/978-1-4684-9969-8_12
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摘要: There is a TV ad for computer company that very instructive. The actor who we know as Radar from MASH answers the phone of business at what appears to be closing time. An unseen customer apparently asks about prices since, after few key strokes on console, price being in effect until particular date. When rings again former transfers himself with another and effects working class voice answer question shipping To third call, switches research, stuffy accent yet question. Finally, he puts his hat leaves grateful salute machine. This ostensibly power technology designed sell brand computer. Appropriately configured, course, any number machines could function this manner, so see feature situation much more interesting. Here an employee, actually utilizing company’s can within complex, multifaceted, organization comfortable efficient manner. As psychologists have two questions: where did they get guy, important, some more?