Benchmarking and measuring digital government: lessons from the EU experience

摘要: This panel presents the lessons from 5 years of experience in benchmarking and measuring digital government as a public policy within context European Union. The will involve researchers consultants who have been working for Commission this area. Within Lisbon strategy, other areas evolved management technique into regulatory instrument. challenges solutions services across 25 different countries are discussed learnt presented that can be interest to North American audience.