A preliminary analysis of vocabulary in mobile app user reviews
作者： Leonard Hoon , Rajesh Vasa , Jean-Guy Schneider , Kon Mouzakis
关键词:
摘要: Online software distribution channels such as Apple Inc.'s App Store and Google Play provide a platform for third-party app distribution. These online stores feature public review system, allowing users to express opinions regarding purchased apps. reviews can influence product-purchasing decisions via polarised sentiment (1 5 stars) user expressed opinion. For developers, are user-facing crowd-sourced indicator of quality. Hence, high ratings positive affect the viability an app's commercial feasibility. However, it is less clear what information contained within these reviews, more importantly, if analysis inform developers design priorities opposed just influencing purchasing decisions. We analysed 8.7 million from 17,330 apps on found that most frequently used words in lean toward expressions despite employment only approximately 37% English language dictionary. Furthermore, range negative significantly higher than when sentiments expressed.
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