作者: J. Andrew Billings , Ellen Kolton
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摘要: We conducted telephone interviews to assess family satisfaction with end-of-life care in the hospital and gauge extent of bereavement follow-up. interviewed 53 relatives or close companions adults who had died our within 5 12 months, representing 51 153 families English-speaking patients experienced a nontraumatic, nonsudden death over 4-month period. Overall communication was rated high on Likert scale (mean 4.3, median for both topics). However, we suggest that this commonly used quantitative evaluation method is inadequate assessing terminal because simple, open-ended questions yielded an array disturbing problems. report major complaints bereaved, which primarily focused respect privacy, dignity, comfort; family; emergency ward care; attention advance directives; support. documented rec...