Concordance between patient satisfaction and the dentist's view

摘要: ABSTRACT Objectives In this study, the authors examined dentist's view of patient's experience and concordance with rating satisfaction. Methods Practitioners from 197 practices in The National Dental Practice-Based Research Network recruited consecutively seen patients who had defective restorations that were replaced or repaired. At end dental visit, treating dentist 5,315 completed returned a survey asked about Results Most dentists viewed their as having been satisfied treatment (n = 4,719 [89 percent]) perceived them friendly 5,136 [97 percent]). Dentists less strong feelings whether preference for restorative material 2,271 [43 an interest obtaining information procedure 1,757 [33 Overall, satisfied, most time correctly predicted outcome. Among than there was substantial subset cases which not aware dissatisfaction. Conclusion For improved patient-centered care, should assess patients' desires, expectations perceptions care then manage correct needed. Practical Implications By taking approach, seek to understand how evaluate rate services provided, thereby enabling focus on what each patient values most.