The Relationship between Quality of Service and Business Metrics: Monitoring, Notification and Optimization

摘要: e-services, QoS, QoE, QoBiz, management, business metrics, alarms, optimization, monitoring This report discusses the effects of quality service degradations on profitability e-services. We characterize possible relationships between quality-of-service metrics (throughput, delay, availability) and (revenue, costs). build an e-service (named Q2B) that collects run-time data visualizes above relationships. Furthermore, Q2B triggers alarms if customers are likely to react perturbations a or its suppliers. also apply mathematical programming facilitate decision making based impact QoS metrics.