Human-computer interaction in office work: evaluation of interaction patterns using office equipment and software during data entry and navigation

摘要: This paper presents a study which objective was to investigate the human interaction with equipment of an office workstation (mouse, keyboard, monitor, sheets, pens and calculator) during activities reading, writing, data entry navigation in computer system for long periods time ecological validation. A sample 22800 observations, corresponds 760 work-hours 30 workers, classified into sixteen Interaction's Categories (IC). The results show that participants read on monitor more than they had larger use mouse instead keyboard. Findings this allow suggesting what graphical interface designers must seek new strategies solutions reduce need, exploring other peripherals as keyboard or voice recognition devices; or, at least, diminishing amplitude movement office's software like Microsoft® Office 2003.