System dynamics approach to analysing the cost factors effects on cost of quality

摘要: Purpose – The purpose of this paper is to propose a model for analysing the influence costs quality.Design/methodology/approach A designed by using causal loop diagram and analysed through system dynamics approach. simulation prepared Vensim software.Findings Prevention appraisal are two effective cost factors. represented in reveals that prevention have most effect on total quality especially external failure costs. Hence, order achieve customer expected level, should be considered.Research limitations/implications Calculating measuring non‐conformance very difficult organizations some errors mistakes may happen.Practical implications approach can analyse measure amount effects different organizations.Originality/value proposed methodology demonstrates use...