Taking the measure of outsourcing providers

摘要: In an attempt to increase both efficiency and service quality, more companies are outsourcing third-party suppliers some key business processes, such as human resources, information technology procurement. The universe of potential is diverse growing, made up locally based specialists, offshore providers with comparatively low labor costs, global who able apply sophisticated management techniques technology. challenge for clients understand their own requirements identify whose capabilities objectives best aligned particular needs. Drawing on extensive research, the authors three potentially critical areas supplier competency: delivery competency, transformation competency relationship competency. Within that context, they discuss 12 through examples drawn from experiences firms BAE Systems, Lloyd?s London, Deutsche Bank America. By benchmarking against its strategic operational intent, a company can work establish relationships support objectives.