An online knowledge-centred framework for faculty support and service innovation

摘要: Purpose – The purpose of this paper is to share the authors' experience gained while implementing a systematic knowledge‐centred support approach providing both and service innovation within an organization whose mission offering instructional design, learning technologies integration, multimedia production, faculty development members. As it proposes (KCS) framework for innovation, aims help other organizations improve their current knowledge management practices.Design/methodology/approach This shares practical in innovation. uses introduce proposed framework.Findings develops KCS Practical concerns insights are provided facul...