Multi-tasking tracking agent
作者： Thomas L. Hemm , Sarah Hildebrandt Kiefhaber , Kenneth R. Hackbarth , Joylee E. Kohler , Jill B. Ziobro
DOI:
关键词:
摘要: The present invention is directed to a system for tracking contact center operation. includes agent 232 operable (a) receive notification indicating change in focus from first work item second item; (b) determine whether the involves communication medium different and (c) when item, cause termination of timer with respect servicing initiation item. items are concurrently assigned agent.
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