Understanding Innovation for Sustainable Business Management Capabilities and Competencies under Uncertainty

摘要: In recent years, many firms have come to understand that innovation is an important issue in sustainable business management, as it helps improve firm capabilities and competencies. Because of the fiercely competitive environment hotel industry, has become a critical factor process differentiation, leading success. However, literature not thoroughly examined role or hierarchical structure competencies management. This study adopts interval-valued triangular fuzzy numbers grey relational analysis provide priority ranking for aspects criteria assist decision-making. The results indicate technology networking social capabilities—in addition systemic thinking—are most particular, this indicates succeed building should upgrade integrate their technologies, collaborate with actors inside outside firm, build trust well shared vision includes common agreement, develop inventive thinking support foster changes strategy, structure, administrative procedures, systems when necessary.