Tools for Inventing Organizations: Toward a Handbook of Organizational Processes

摘要: This paper describes a novel theoretic al and empirical approach to tasks such as business process redesign knowledge management. The project involves collecting examples of how different organizations perform similar processes, organizing these in an on-line "process handbook." handbook is intended help people: (1) existing organizational (2) invent new processes (especially ones that take advantage information technology), (3) share ideas about practices. A key element the work analyzing at various levels abstraction, thus capturing both details specific well "deep structure" their similarities. uses from computer science inheritance coordination theory managing dependencies. primary it allows people explicitly represent similarities (and differences) among related easily find or generate sensible alternatives for given could be performed. In addition describing this approach, reported here demonstrates basic technical feasibility gives one example use field study.