How do management students perceive the quality of education in public institutions
作者： Ritu Narang
DOI: 10.1108/09684881211263993
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摘要: Purpose – Keeping in mind the urgent need to deliver quality education higher institutes, current paper seeks measure perception of management students India.Design/methodology/approach Based on an exploratory study a modified version SERVQUAL was employed as research instrument. Data were collected from young between ages 21‐25 years.Findings The instrument, EduQUAL, comprising 28 items tested well for both reliability and validity. Five dimensions scale, namely learning outcomes, responsiveness, physical facilities, personality development academics, identified. results obtained pointed at negative gaps all five EduQUAL. highest gap visible facilities dimension lowest score case academics dimension. There significant differences perceptions expectations with respect sc...
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