Method for forming a virtual call center
作者： Timothy E. Bean
DOI:
关键词:
摘要: A virtual call center is formed by use of real-time insertion call-listing requests new phone calls into existing calls-waiting lists several ACDs according to time information such as the global age calls. Each ACD normally local age, so inserted can receive priority over listed only locally. network connected allows be answered any available service agent in order which were received anywhere ACDs.
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