Comparing Deming’s and Juran’s philosophies to the formation of total quality leaders’ world views

摘要: The importance of total quality management to a firm’s long-term survival, success, and internal harmony has been acknowledged reinforced in the last decade (Deming, 1985, 1986, 1993; Juran, 1988, 1989, 1992, 1993(a), 1993(b), 1995; Feigenbaum, 1991; Madu Kuei, Kuei Madu, 1995). Despite preponderance research on quality, there is little discussion formation (TQ) leaders’ views. Yet demand for TQ leaders still increasing regardless industries. For example, Sager Shabi (1996) reported that CEOs with customer-focused approach (i.e., leader), general managers Internet-related companies, technology-related startups are high 1996. rate CEO 133%. If company hires new leader, this newcomer will definitely try shape change degree. degree dependent difference between existing organizational culture world bigger difference, occur. view, according van Gigch (1978), person’s ‘conception what like or way which totality problem viewed.’ views leaders, very basic sense, consist several different layers (see Figure 2.1). innermost layer continuous improvement. A true leader improvement as essence any efforts.