Service quality, customer satisfaction, and behavioral intentions in the service factory
作者： Festus Olorunniwo , Maxwell K. Hsu , Godwin J. Udo
DOI: 10.1108/08876040610646581
关键词:
摘要: … with low customer interaction/customization (as in the service factory) face among other challenges, that of making their services “warm” or responsive (dimension of service quality), …
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