Successful Moderation in Online Patient Communities: Inductive Case Study.

摘要: Background: Online patient communities are becoming more prevalent as a resource to help patients take control of their health. However, online experience challenges that require active moderation. Objective: This study aimed identify the sustaining thriving community and moderation practices employed address manage successfully. Methods: An inductive case Mayo Clinic Connect was analyzed using grounded theory methodology. Insights for analysis were obtained from semistructured interviews with managers members. Secondary data sources, such management documents, observational meeting notes, postings, used validate triangulate findings. Results: We identified four unique communities. These include passion, nonmedical advice, personal information, participation. five categories members these moderate successfully. instructive, semantic, connective, administrative, policing practices. Conclusions: Successful in requires multitude arise Some implemented preventive measures while other interventive. Additionally, can come both authority figures exemplary