The INSPIRE Framework: How Public Administrators Can Increase Compliance with Written Requests Using Behavioral Techniques
作者： Nicholas Faulkner , Kim Borg , Peter Bragge , Jim Curtis , Eraj Ghafoori
DOI: 10.1111/PUAR.13004
关键词:
摘要: Public administrators rely on written communications to send information to citizens and stakeholders, and they are among the heaviest users of the postal service. Behavioral science research has identified several techniques that public administrators can use to increase compliance with written requests and, in turn, increase effectiveness. Currently, however, many written communications from government bodies are not written in a manner that utilizes these techniques. It remains an ongoing challenge for public administrators to …
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