Yarra Valley Water: A Successful Change Programme for Corporatized Water Utility

摘要: Yarra Valley Water, a corporatised water utility achieved the significant efficiencies that are promised from move towards privatisation. At same time it substantially improved quality of service delivery to its customers. It demonstrated substantial benefits can be with minimal investment through leveraging existing information systems. The use enterprise modelling contributes an “holistic” view organisation’s and processing in Customer Services contributed greatly successful integration these Crucial all this was willingness organisation transform itself one dedicated “best” customer asset management. experience Water provides lessons relevant worldwide, but especially for developed economies. First, achieving improving not mutually contradictory. Second, accomplished by off Third, gives necessary flows processes enable disparate Finally, realisation corporatisation ( privatisation) requires paradigm shift business culture former utility.