The Implementation of Process Management: A System to Increase Business Efficiency—Empirical Study of Spanish Companies

摘要: People cannot deny the plausible evidence; globalization and internationalization has meant that world is in an era of continuous changes companies are unable to adapt rapidly them, evoked extinction. Today, this a significant impact Western societies led focus their attention not only technological but also finding new management tools capable providing company with: information about what happens organization achieve customer satisfaction increased results. For reason it vital control and, particular, as authors will expose, process management. This work study empirical positive effects implementation Spain, specifically efficiency.