Examining the impact of information technology and patient flow on healthcare performance: A Theory of Swift and Even Flow (TSEF) perspective

摘要: Abstract The impact of information technologies on manufacturing operations and performance is well established. However, scant research has been devoted to examining technology (IT) investment among hospitals how it influences patient care financial performance. Using the lens Theory Swift Even Flow (TSEF), we present an management-based perspective effect IT in streamlining hospital operations. Specifically, examined role flow its consequences for improved efficiency Analysis data from 567 U.S. shows that associated with swift even flow, which turn revenues. Interestingly, find improvement not at expense quality because similar effects improvements care. Further, observed differential various measures Although affects performance, primarily Taken together, they have a mutually reinforcing overall implications these findings decision makers are important mediating variable affected by can significantly affect