Investigating the Effect of Customization on Rework in a Higher Education Enterprise Resource Planning (ERP) Post-Implementation Environment: A System Dynamics Approach

摘要: Management of enterprise resource planning (ERP) projects is exceedingly challenging due to their large scope and complexity. Schedule cost overruns have been widely reported in ERP implementation for years. Not only are resources critical successful implementation, but the post-implementation requires substantial as well. However, required maintain extend systems after not well understood, especially presence software customizations which increase total ownership. This research applies system dynamics simulation modeling, focusing on rework cycle, data a case study toward three primary goals. First, it contributes both literature pre-packaged by exploring post-adoption environment extending task cycle. Secondly, develops model, grounded well-established project models, helping pra...