Who Gets to be a Knowledge Worker? The Case of UK Call Centres

摘要: Call centres have become an established part of the UK economy, since their inception in late 1980s. They are a product complex, competitively driven spatial and organizational change within corporate structures (Bristow et al. 2002). This chapter situates call context knowledge-based economy explores relationship between ‘knowledge’, core knowledge gender. The focal point for creation is interaction that takes place humans (advisers customers) technologies. These technologies capacity to create wealth enable sharing information system. considers gender implications by exploring extent which women involved generation, management revealing exclusive (male) nature process its outputs.