Method and system for online customer relationship management

摘要: The present invention discloses a method and system for online customer support among plurality of organizations customers through service provider. One aspect the which includes receiving search criterion from said customers, searching one or more organization's information page interest in database, database maintained by provider, displaying results, selection displayed results means interacting with web based service. Another including user interface, multimodal engine enabling interactive communications selected department. provides one-click access to channel single portal. Hence, obtain efficient quick services organizations.