A survey of patient-provider e-mail communication: what do patients think?

摘要: Abstract Communication between patients and providers forms the backbone of patient–provider relationship. Often such communication is strained due to time space limitations on part both providers. Many healthcare organizations are developing secure e-mail facilities allow exchange messages with their Providers worried that opening lines will inundate them vast quantities from patients. Patients be intercepted read by unauthorized people. In an attempt determine how a group internet-active, e-mail-ready currently use, or potentially view, ability health care providers, we distributed survey via over 9 500 After determining each patient's activity level (based number sent day), asked questions as: “Have you ever your provider?” “What issues concerns have prevented sending “If provider were tell someone in his/her office may screen, perhaps reply message before he/she sees it, what extent would concerned about this?” “How rate overall satisfaction use communicate Results indicate nearly 85% surveyed send at least one per day, but very few (i.e. 6%) actually provider. Interestingly, half indicated they like e-mail, do not know provider's address.