New development: Reintroducing the zone of indifference: disengaging the cogs of public service performance and citizen satisfaction
作者： Étienne Charbonneau , Younhee Kim , Alexander C. Henderson
DOI: 10.1080/09540962.2014.920205
关键词:
摘要: Citizen satisfaction is critical to evaluating the quality of public services; however, relationships between performance and individual remain unproven. This article creates important linkages narrowing gaps objective measures subjective by reintroducing concept zone indifference. The indifference acknowledges that not all variations in will register with citizens or have an immediate effect.
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sci-hub.se 参考文章(20)
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